How to Buy


IN THIS SECTION

Advance Tickets + Box Offices What's New This Year
Picking Up Advance Tickets Important Notes
Tickets At The Door Seeing Two Screenings In A Row

INFO LINE: 604-683-FILM (3456)


Please Note: Single Tickets go on In Person, Sept 14 at the Vancity Theatre Box Office (noon - 7pm).


ORDERING ONLINE - THE BASICS

To order tickets online for a film begin by searching the online film guide for the film of your choice. On the film page you'll see a "Buy" button beside each screening option. Once you click the button for your desired screening,  you'll be taken to the VIFF ticketing site where you can purchase tickets, memberships and passes.


ADVANCE TICKETS

Advance tickets can be purchased up to 30 minutes prior to showtime, online, or in person, at any of these locations and times.

BOX OFFICES

ONLINE at viff.org
Thursday Sept. 5 (from noon) – Friday, Oct. 11

IN PERSON
From Saturday Sept. 14 at Vancity Theatre, noon - 7pm
Starting Thursday Sept. 26 AT ANY VENUE BOX OFFICE

Box Offices open 30 minutes before the first show of the day at each venue and remain opens until the last screening of the day.  Click on venue name to see a google map. 

The Centre In Vancouver For The Performing Arts (CENT)
777 Homer Street (between Georgia & Robson)

The Cinémathèque (CINE)
1131 Howe Street (at Helmcken)

Cineplex Odeon International Village (INTL)
88 W Pender Street 

Vancouver Playhouse (PLAY)
600 Hamilton Street (at Dunsmuir) 

Rio Theatre (RIO)
1660 E Broadway (at Commercial)
Please note: Licensed venue. 19+ ONLY. ID required.  

SFU's Goldcorp Centre for The Arts (SFU)
149 West Hastings Street (at Abbott)

Vancity Theatre (VCT)
Vancouver International Film Centre
1181 Seymour Street (at Davie)
Please note: Licensed venue. 19+ ONLY unless otherwise noted.  

IMPORTANT NOTES

  • There is a $1 service charge per ticket ordered on-line.
  • Refund Policy - All sales are final. VIFF only offers refunds in cases of technical failure.
  • Exchanges - Tickets may be exchanged up to one hour before screening time. There is a $3 service fee for each ticket exchanged. This must be done in person at any Box Office.
  • Annual Membership ($2) is required by BC Law for any person attending VIFF screenings, and members must be 18+. This enables VIFF, a registered nonprofit film society, to provide its members with the benefit of access to specially imported films. See Memberships for more information, and for details on the few exceptions such as films that are rated for youth under 18.

WHAT'S NEW THIS YEAR?

PRINT AT HOME + SMART PHONE TICKET DELIVERY:

To enhance your festival experience, VIFF is pleased to announce the added convenience of these self-delivery options. Advance Tickets can now be purchased up to 30 minutes prior to showtime and conveniently delivered to your email for printing or to your smart phone mobile device.Please present your Print at Home ticket or Smart Phone Display at entry to the venue, where the barcode will be verified. VIFF membership must also be presented.

EXPANDED WILL CALL: Advance Ticket purchasers will enjoy the added flexibility of picking up WILL CALL tickets at any Venue Box Office during hours of festival operation.

MASTERCARD & DEBIT CARD: VIFF now accepts Visa and MasterCard everywhere, and debit cards in person.

PICKING UP ADVANCE TICKETS

Will Call for Advance Ticket purchases online is available at all Box Offices during hours of operation. To avoid long lines, please take advantage of the "Print at Home" or "Smartphone Display" ticketing services. See "What's new this year?"

Please allow sufficient time to pick up your tickets before your screening; we suggest 30 minutes as a minimum. Please note that you must present the credit card used for purchase, VIFF Membership and valid ID each time you pick up an order. If you have your order number ready it will help speed the line.

TICKETS AT THE DOOR

On the day of the show, tickets will be available from any box office up to 30 minutes before the showtime. After that, tickets are only available at the door of the SCREENING venue, subject to availability. Note that even when those tickets are sold out, rush tickets are often available.

SEEING TWO SCREENINGS IN A ROW?

If you have tickets to the next screening in the same venue, you may stay in your seat if you choose. Please ensure tickets to each screening you wish to attend are verified upon entry to the theatre.