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True North Stream | Vancouver International Film Festival

Ticket Packs + Passes

Ticket Packs and Passes are a great way to see more, save more and fully explore the Festival.

Packs and Passes / Ticket Packs Only

VIFF 2019 Passes and Ticket Packs are now off sale. Thanks for a great festival!


Age Restrictions and Membership

Because the majority of our films have not been classified, you must be aged 18+ to attend most films at VIFF. We will classify a selection of films so that film lovers younger than 18 can experience the festival. Check out the Youth stream once our full program is announced.

Due to its liquor license, all events at The Rio Theatre are strictly 19+ and the door staff will ask for ID.

VIFF presents many films that have not been classified by Consumer Protection BC. By law, anyone wishing to watch these films at the festival must be a member of the VIFF Society. A standard $2 membership can be purchased when you buy your tickets. You'll need to bring your membership card (or e-ticket version) to each screening you attend and show it on entry to the theatre.

How to redeem your Ticket Packs


Plan on seeing multiple films during VIFF? Have a group who all want to see the same film? Ticket Packs are your chance to buy more and save more. Ticket Packs work like credits on your viff.org online account and there are no restrictions on the number of tickets from your pack that can be used per screening.


About your Ticket Pack

Your ticket pack acts as a set of credits you can redeem against regular film screenings during VIFF 2019.

  • Regular film screenings will show up as complimentary tickets when you redeem
  • Special Presentation film screenings are subject to a $2 upgrade fee per ticket
  • Gala film screenings are subject to a $7 upgrade fee per ticket
How to redeem your Ticket Pack

Once individual tickets are on sale on viff.org (from noon September 5), you can start to redeem your Ticket Packs.

You don't have to book all your tickets at once; you can log in and out of your online account to book tickets at your leisure.

  • Go to viff.org and either select the 'My Account' option from the top menu, or enter your email address and password into the Ticket Pack log in box to the right of the page.
  • Find a film you'd like to see, and click the Buy button on your preferred screening.
  • Select the 'Ticket Pack Redemption' price type for as many tickets as you'd like. You can redeem your ticket pack in any combination of tickets.
  • Carry on with your order, clicking on 'Continue Shopping' once each film is selected so you can choose the next.
  • Once you've chosen all your films, choose your delivery method.
  • If you've chosen to attend Special Presentation or Gala screenings, enter your payment details to pay your upgrade fees.
  • If you selected 'Email' as your delivery option, your tickets will be emailed to you as a PDF. Otherwise, you can pick them up at any of our VIFF Box Offices (see viff.org for opening times).

Made a mistake or stuck? Give our volunteer-run Infoline a call on 604 683 3456 and they will be happy to help. The Infoline opens Thursday, September 5 and will be available Monday - Sunday, 12 noon to 6pm until the end of the festival. If you need to exchange tickets, there is a $1 per ticket exchange fee.

You must be aged 18+ and show a valid VIFF membership to attend most screenings during the Festival. Find more details on our Ticket Information page.

The Ticket Pack Small Print

  • Ticket Packs can be redeemed once individual tickets are on sale from noon September 5, 2019.
  • Special Presentation film screenings are subject to a $2 upgrade fee per ticket.
  • Gala film screenings are subject to a $7 upgrade fee per ticket.
  • Ticket Packs cannot be redeemed against FILMS+ events (Creator Talks, VIFF Live, the VIFF Immersed Exhibition).
  • Ticket Packs expire at the end of the day on Friday, October 11, 2019. They are not valid for VIFF Repeats screenings taking place at Vancity Theatre from October 12, 2019.
  • There are no refunds for unredeemed Ticket Pack tickets.
  • A $3 service charge applies to 5 and 6 Ticket Packs.
  • A $5 service charge applies to all other Ticket Packs.

How to use your Festival or Weekday Matinee Pass


Passes offer flexibility, the freedom to move between screenings and potentially the greatest savings of all. Passholders are the first people through the doors at each screening and are allowed entry until the generous passholder allotment of seats has been filled.


How to use your pass

Your Pass offers you the freedom to see a wide range of films during the festival, but it does not guarantee entry.

Here's how our Passes work:
  • We put aside a generous allotment of Passholder seats for each screening.
  • Passholders are granted admission to these seats before other patrons, up to 20 minutes before showtime or until the Passholder allotment is reached.
  • If you arrive later than 20 minutes before showtime, or after all the Passholder seats have been allocated, you will be asked to join the end of the Standby Line.
  • We will then admit individual ticket holders, and our front of house team will check how many seats are remaining once everyone is in the theatre.
  • Our team will then do their very best to seat the Standby Line in any seats that are remaining.
  • Most screenings will have seats left at this stage, but if a screening is at capacity, we may not be able to admit you.
  • Latecomers who arrive once a screening has started are only seated at the discretion of theatre management.
International Village screenings

If you are attending a screening at International Village, you will need to get a door entry ticket from the Passholder Table located on the ground floor of the mall next to the VIFF Box Office.

  • At 10am, tickets for the entire day will be made available.
  • At 5pm*, tickets for that evening and the following day's matinee screenings will become available.
  • It is advised that you arrive at our Passholder table early; tickets for popular shows go quickly!
  • If none of the allotted tickets remain for a screening you wish to see, you can always try waiting in the Standby Line and we will admit you if seats are unoccupied at showtime.

*This time may be adjusted depending on our evening start times. Please refer to schedules posted at International Village or on this website for accurate times.

A Weekday Matinee Pass gives you access to:
  • Regular film screenings that start before 5pm, Monday to Friday
  • Special Presentation film screenings that start before 5pm, Monday to Friday
A Festival Pass gives you access to:
  • Regular film screenings
  • Special Presentation film screenings
Admission to any other VIFF events will require the purchase of an additional pass or ticket.

The Weekday Matinee/Festival Pass Small Print

  • Passes do not guarantee entry. 
  • Passes can only be printed and collected from Vancity Theatre (1181 Seymour Street) from noon on September 12, 2019.
  • Student Festival Passes are available to students aged 18+ in full-time education. ID is required to prove you are a student when you pick up your pass.
  • Senior Festival Passes are for those aged 65+. ID is required to prove you qualify for this discount when you pick up your pass.
  • Your pass is yours! It cannot be used by anyone but the named Passholder. You may be asked to provide photo ID at venues.
  • Passes include your annual VIFF Membership. After the festival, your pass can be exchanged for a Year-Round membership card.
  • A $5 service charge applies to Weekday Matinee and Festival Passes.
  • Latecomers to VIFF screenings and events are seated at the discretion of our Venue Managers.

How to use your Platinum Pass


How to use your pass

Your Platinum Pass offers you preferred access to screenings.

Here's how your Pass works:
  • We put aside a generous allotment of Platinum passholder seats for each screening; these are good seats in the theatre - look for the Platinum seat bibs.
  • Seats for Platinum passholders are reserved until 5 minutes prior to show-time.
  • After this time, these seats are released to the general public.
  • Latecomers are only seated at the Venue Manager's discretion.
  • If you are seeing two back to back screenings at the same venue, you will need to follow venue staff's instructions, as we may need you to leave the auditorium briefly in order to clean the theatre and perform technical tests on the next film (without spoiling it for you!).
  • You may be asked to provide photo ID upon entry.
Your Pass gives you access to:
  • Gala film screenings (but not parties or receptions)
  • Regular film screenings
  • Special Presentation film screenings
  • FILMS+ conference days (AMP, Immersed, Totally Indie Day)
  • Creator Talks
  • One entry to the VIFF Immersed Exhibition (pre-registration required).
Admission to any other VIFF events will require the purchase of an additional ticket.

The Platinum Pass Small Print

  • The VIFF Team may contact you prior to the Festival to seek your preferences for Platinum seating arrangements at our venues this year. Please reach out to feedback@viff.org with any questions.
  • Passes can only be printed and collected from Vancity Theatre (1181 Seymour Street) from noon on September 12, 2019.
  • Your pass is yours! It cannot be used by anyone but the named Passholder. You may be asked to provide photo ID at venues.
  • Passes include an annual VIFF Membership. After the festival, you can exchange your pass for a Year-Round membership card.
  • There is no service charge upon the purchase of a Platinum Pass.
  • If you would like to attend the 2019 VIFF Immersed Exhibition with your Platinum Pass, pre-registration is required. You will receive an email to book for this separately.
  • Latecomers to VIFF screenings and events are seated at the discretion of our Venue Managers.

Promotional Code

  • If you have a promotion, please enter the Access Code here: