Check Accessibility

VIFF’s accessibility program is in partnership with the Disability Screen Office

For ticketing assistance, you can reach us at on the VIFF Infoline 604-683-3456 or [email protected]

Wheelchair Positions: We encourage patrons requiring wheelchair positions to call ahead to reserve. The adjacent companion seat is also available to reserve.

Support Companions: Support persons who accompany patrons with disabilities are eligible to receive a complimentary ticket. Contact the Infoline to book ahead or book in-person at the Box Office.

Accessible Tickets: We offer a limited number of discounted tickets to each film for folks who face financial barriers and may not be able otherwise to attend a film. Discounted tickets are available on our website or at the Box Office while quantities last.

All VIFF venues are outfitted with a hearing assistance system. A signal is fed directly from our audio system into supplied headsets. The device user can adjust the volume to suit their needs. Please check in with venue staff or volunteers to obtain a headset.

Closed caption devices are available for a limited number of screenings. For venues with devices, these fit into a cupholder and can be adjusted for the user’s comfort. Please check the website for screenings with closed captions. Please check in with venue staff or volunteers to obtain a device.

Open caption are similar to subtitles and display dialogue and sound descriptions onscreen in text throughout the film. Film screenings featuring open captioning are designated with a “Open Captioning” on the film page. Please check the website for screenings with open captions.

Descriptive Video headsets are available for a limited number of screenings. For venues with devices, the headsets enable the user to adjust the volume of the video description audio as well as have a separate volume control for the film audio itself. Please check the website for screenings with descriptive video.

At Relaxed Screenings we extend a warm welcome to people who feel overwhelmed by the ordinary cinema environment. These screenings are open to ANYONE who would benefit from a less restrictive and sensory-friendly experience including (but not limited to) people living with dementia; Autistic people; people with learning difficulties; people with a sensory or communication disorder; parents with young babies; and anyone who feels they would benefit from a more supportive and inclusive experience.

At a relaxed screening you can expect:

• The lights to be up so it is not too dark

• The film sound levels to be lowered

• No trailers before the film

• Fewer tickets sold so folks can choose where they want to sit

• Audience noise and movement during the show

• Freedom to enter and exit the cinema

• A chill out space

• Sound reduction headphones

• Extra staff and volunteers on site to answer questions

See all Relaxed screenings

Relaxed Screenings Presented by