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Know Before You Visit

We want your VIFF cinema experience to be the best!  Take a moment to check out the information below.  If you have any questions or concerns, please don’t hesitate to contact us.


Box Office Hours

Before the Festival

VIFF Pre-Festival Box Office located at VIFF Centre (1181 Seymour St.)

Hours September 22-29: 12-7pm


During the Festival

From Thursday, September 29 – Sunday, October 9, all of our theatres serve as box offices, where you can buy tickets for any film in the festival.

Box offices open 30 minutes prior to the first screening of the day at that theatre, and close after the theatre’s last screening of the day has started.

Within 60 minutes of the start of the event you want to attend, tickets are only available at that event’s box office.


Box Office Helpline

Phone: (604) 683-3456

Email: [email protected]

  • August 19 – September 28, our Festival Infoline is staffed Monday-Friday, 12-5 pm.

  • During the festival, our Festival Infoline is staffed 7 days a week, 12-7 pm (plus special event coverage).

Become a VIFF+ Member

Join the best film club in town!

VIFF+ Members get the red carpet treatment at VIFF all year-round. Memberships start at $39 for a year and benefits include:

  • Discounts on tickets all year
  • Free ‘Bring a Friend’ tickets
  • Popcorn vouchers
  • Great discounts on festival ticket packages and passes
  • Invitations to free and sneak preview screenings

Join Today

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