Skip to main content

Ticket Information

Please note that VIFF Centre is a licensed venue, all attendees must be aged 19+

Box Office

Box Office Hours

Open 60 minutes before the first screening of the day and is located at the VIFF Centre, 1181 Seymour St.

Box Office Helpline

Phone: (604) 683-3456

Email: [email protected]

Our Box Office Helpline is staffed Monday-Friday, 12-5 pm (plus special event coverage)

Individual Tickets

We recommend that you purchase tickets online (viff.org) in advance when possible.

In the case that the advance tickets are not entirely sold out, the remaining tickets will be available for purchase in-person at the Box Office before each screening.

In-Cinema Tickets

Regular Price  VIFF+ VIFF+ Premium
Adult $15   $12  $10
Senior $13  $12  $10
Student $10  
Accessible $13  

VIFF Connect Tickets

Regular Price  VIFF+ VIFF+ Premium
Online Streaming  $10   $8  $6
 

All VIFF Connect tickets are valid for 48 hours after clicking play.

Need an easily accessible seat for yourself and/or a companion? Please contact our box office directly on 604 683 3456 to book.

Check out our accessibility page for full information about access to VIFF Venues.

Become a VIFF+ Member

Join the best film club in town!

VIFF+ Members get the red carpet treatment at VIFF all year-round. Memberships start at $39 for a year and benefits include:

  • Discounts on tickets all year
  • Free ‘Bring a Friend’ tickets
  • Popcorn vouchers
  • Great discounts on festival ticket packages and passes
  • Invitations to free and sneak preview screenings

Join Today

What is Standby?

If a screening has sold out of advance tickets, there may be some tickets that become available at the door just before the screening starts (returned tickets, unused complimentary tickets, etc.).

  • Standby tickets are priced at $10 and cannot be purchased in conjunction with any other offers or discounts.
  • If you’re in the Standby line when a show is being admitted, our front-of-house team will do their best to find a seat for you, but this is not guaranteed. To be fair to anyone in line, we can only sell one standby ticket per person.

Refunds and Exchanges

We understand that sometimes you book a ticket and plans change! VIFF has a customer-friendly refund and exchange policy to ensure you can book to see a film with us with confidence.

  • If you’ve booked for the wrong date/time, we’re happy to exchange your ticket free of charge to another screening – just please give us some advance warning! Any exchanges on tickets for films that have already screened are decided on a case by case basis.
  • If you need to totally cancel your ticket we will be able to provide you with a full refund and hope that you’ll book again in the future.
  • We can’t refund tickets if they have been used unless there are extenuating circumstances or in case of technical failure during the screening – feel free to contact our customer service team to discuss.
  • It’s also possible to transfer your ticket, pass or package to a friend if you want to pass them onto a friend who will be able to make use of them.