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Ticket Information - VIFF 2022

Box Office

Before the Festival

VIFF Pre-Festival Box Office located at VIFF Centre (1181 Seymour St.)

Hours September 22-29: 12-7pm

 

During the Festival

From Thursday, September 29 – Sunday, October 9, all of our theatres serve as box offices, where you can buy tickets for any film in the festival.

Box offices open 30 minutes prior to the first screening of the day at that theatre, and close after the theatre’s last screening of the day has started.

Within 60 minutes of the start of the event you want to attend, tickets are only available at that event’s box office.

 

Box Office Helpline

Phone: (604) 683-3456

Email: [email protected]

  • August 19 – September 28, our Festival Infoline is staffed Monday-Friday, 12-5 pm.

  • During the festival, our Festival Infoline is staffed 7 days a week, 12-7 pm (plus special event coverage).

Festival Packs and Passes

Festival Ticket Packs

Regular VIFF+ VIFF+ Premium Senior Student/U25
6 Ticket Pack $84 $66 $57 $72 $54
10 Ticket Pack $135 $100 $90 $110 $80

  • Ticket packs work like credits on your viff.org account. 

  • There are no restrictions on the number of tickets from your pack that can be used per screening. For example: if you buy a 6-ticket pack, you can use all 6 tickets for a single screening or individual tickets across multiple screenings. 

  • Ticket packs cannot be redeemed for ‘VIFF Repeats’ screenings held at the VIFF Centre after the festival. 

  • Ticket packs are not valid for VIFF Connect online films. 

  • Ticket Packs cannot be used to attend Industry events. 

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Festival Passes

Regular VIFF+ VIFF+ Premium VIFF+ Patron
Platinum $1000 $900 $800 $800
Festival $350 $315 $280 $280
Senior $300 N/A N/A N/A
Student/U25 $120 N/A N/A N/A

    • We put aside a generous allotment of passholder seats for all screenings. 

    • Passholders are granted entrance to these seats before other patrons or until the passholder allotment is reached. 

    • Passholder seats are held until 10 minutes before showtime. 

    • Platinum passholder seats are held until 5 minutes before showtime.

    • If the passholder allocation is full for a particular screening, our front-of-house team will ask any passholders wishing to see the film to wait in the Standby line. 

    • Once all other patrons are seated, the Standby line will be admitted, if seats remain. 

    • You must be age 19+ to buy a pass. 

    • Passes do not guarantee entry. 

    • Bonus: All Passholders can access the limited films and exclusive content available on VIFF Connect. The roster of films available online can be found here.

    Please Note: Passes can only be printed and picked up at the VIFF Centre box office at 1181 Seymour Street.

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    VIFF Connect Festival Pass

    Regular  VIFF+ VIFF+ Premium VIFF+ Patron
    VIFF Connect  $70 $59 $49 $49
     

    • To give every film its time in the spotlight, a selection of VIFF films will be released daily for the first eight days of our festival.

    • Once released, the film will remain available for the duration of VIFF.

    • All films on VIFF Connect are available to viewers across BC only.

    • Films and events on VIFF Connect can be accessed by viewers with any VIFF 2022 festival passes or individual VIFF Connect tickets.

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    Pass Access

    Regular Screenings Special Presentations Gala Screenings VIFF Talks VIFF Live VIFF Connect Online Screenings Industry Session Keynotes
    Platinum Pass
    Festival Pass
    Senior Pass
    Student/U25 Pass
    VIFF Connect Pass

    Industry Passes

    Intended for filmmakers, producers, buyers, and distributors, the Industry Pass offers access to 300+ in-cinema and online screenings, as well as Industry sessions, conferences, and VIFF Talks (all capacity permitting). This is an opportunity to participate in Western Canada’s premier celebration of film and film culture, while networking with other industry professionals.

    Learn More

    Festival Tickets

    Individual ticket sales for VIFF 2022 are now available online and will be available for purchase in-person starting September 22.

    We recommend that you purchase tickets online (viff.org) in advance when possible.

    In the case that the advance tickets are not entirely sold out, the remaining tickets will be available for purchase in-person at the Box Office before each screening.

    Looking for Year Round ticket information?

    In-Cinema Tickets

    Regular Price  Special Presentations
    Adult $15 $17 
    Senior (65+) $13  $17
    Student $10  $17
    Accessible $10  $17
    Youth* $10  $17
    VIFF+ $12 $14 
    VIFF+ Premium $10  $12
    VIFF+ U25 $10  $12
    VIFF+ Patron $10  $12

    VIFF Connect Tickets

    Regular Price  VIFF+ VIFF+ Premium VIFF+ U25
    Online Streaming  $10   $8  $6  $6
     

    How Does VIFF Connect Work?

    • The roster of films available on VIFF Connect can be found here.

    • To give every film its time in the spotlight, a selection of films will be released per day for the first eight days of the festival

    • Once released, these films will remain available on-demand for the duration of the festival

    • When you book an online ticket, you will receive an email with the streaming link when the film becomes available to watch. Click the link or enter your voucher code at connect.viff.org to watch. 

    • Once you click ‘Play’ on the film, you have 48 hours to finish watching. 

    • If you buy a VIFF Connect pass, you do not need to buy individual tickets. Simply log in at connect.viff.org and you will be able to see all available online films and talks throughout the festival. 

    • All films on VIFF Connect are available for viewers throughout BC only. 

    Read More

    Access & Community

    Accessibility

    Support persons accompanying patrons with disabilities requiring assistance to attend a show can receive a complimentary ticket. VIFF participates in Easter Seals Canada’s Access 2 program; members present their Access 2 card in person with their support person at the Box Office on the day of the screening to receive the complimentary ticket.

    We encourage patrons requiring wheelchair positions to call ahead to reserve. The adjacent companion seat is also available to reserve. You can reach us at 604-683-3456 or email at [email protected].

    View more Accessibility Information.

     

    Free Admission to all self-identifying Indigenous Peoples

    VIFF offers a limited number of complimentary tickets per screening to anyone who self-identifies as Indigenous. You can book your ticket at the Festival Box Offices or by calling the Box Office Helpline (604) 683-3456.

    VIFF’s policy to offer complimentary admission to Indigenous peoples is informed by the spirit of the United Nations Declaration on the Rights of Indigenous Peoples. This declaration recognizes the rights of Indigenous peoples to maintain, control, protect and develop their cultural heritage and traditional cultural expressions. VIFF screens many films containing representation of Indigenous cultural heritage and stories spoken directly by First Nations, Métis, or Inuit filmmakers and artists.

    VIFF’s admission policy is one way to acknowledge this unique relationship with Indigenous peoples and to demonstrate our recognition and respect through our actions.

     

    Community Access Tickets

    Each year, VIFF provides complimentary Community Access tickets to a variety of organizations that work with individuals who face barriers to attending film screenings at VIFF Centre or during the Festival.

     

    Ticket Donation Requests

    Looking for ticket donations to use for your event or fundraiser? Please fill out our ticket donation request form on our Donation Requests page.

    What is Standby?

    If a screening has sold out of advance tickets, there may be some tickets that become available at the door just before the screening starts (returned tickets, unused complimentary tickets, etc.).

    If you’re in the Standby line when a show is being admitted, our front-of-house team will do their best to find a seat for you, but this is not guaranteed. To be fair to anyone in line, we can only sell one standby ticket per person.

     

    Refunds and Exchanges

    We understand that sometimes you book a ticket and plans change! VIFF has a customer-friendly refund and exchange policy to ensure you can book to see a film with us with confidence.

    • If you’ve booked for the wrong date/time, we’re happy to exchange your ticket free of charge to another screening – just please give us some advance warning! Any exchanges on tickets for films that have already screened are decided on a case-by-case basis.
    • If you need to totally cancel your ticket we will be able to provide you with a full refund and hope that you’ll book again in the future.
    • We can’t refund tickets if they have been used unless there are extenuating circumstances or in case of technical failure during the screening – feel free to contact our customer service team to discuss.
    • It’s also possible to transfer your ticket, pass or package to a friend if you want to pass them onto a friend who will be able to make use of them.

     

    Age Restrictions & Society Membership

    Because the majority of our films have not been classified, you must be age 18+ to attend most films at VIFF. Every year, a selection of films is classified so that film lovers younger than 18 can experience the festival. Check out the Rated for Youth titles or learn about our high school program by visiting viff.org.

    Due to The Rio Theatre’s liquor license, all events at The Rio are strictly 19+. The door staff will ask for ID at this venue.

    VIFF presents many films that have not been classified by Consumer Protection BC. By law, anyone wishing to watch these films at the festival must be a member of the Greater Vancouver International Film Festival Society. Your VIFF Society Membership is included in the cost of your ticket – there is no need to buy an additional membership as your ticket will indicate your membership upon entry.

    Become a VIFF+ Member

    Join the best film club in town!

    VIFF+ Members get the red carpet treatment at VIFF all year-round. Memberships start at $39 for a year and benefits include:

    • Discounts on tickets all year
    • Free ‘Bring a Friend’ tickets
    • Popcorn vouchers
    • Great discounts on festival ticket packages and passes
    • Invitations to free and sneak preview screenings

    Join Today