Welcome to VIFF!
Let’s enjoy movie magic together.
We want every audience member to have the best possible experience, so here’s how you can help:
Be Kind
Help us create a welcoming and respectful space for everyone. Kindness goes a long way.
Something Not Right?
Talk to one of our staff or volunteers. Be courteous, and let them assist you. They’re here to make sure you have a great time!
Running Late? No Problem!
We get it — life happens. If you arrive after the film has started, we’ll help you find your seat as smoothly as possible.
Seat-Saving
Saving seats is cool — just make sure it’s for someone with a ticket. This helps us get folks in from the standby line faster!
Lost Something?
If you find a lost item, leave it where it is and tell a VIFF volunteer or staff member. We’ll do our best to reunite it with its owner.
Snack Smart
Enjoy your theatre-appropriate treats, and save the extra-crunchy snacks for later (your neighbors will thank you!).
Lights Down, Screens Off
When the film starts, let’s keep the glow to the big screen — no cell phones or recording devices. Recording films is illegal in Canada, so let’s not go there.
Let’s Not Talk
We love a good post-film discussion! Just wait until the lights come up to chat.
Clean is Good
Help us keep the theatre clean by using recycling and trash bins. Our volunteers and staff will love you for it.
A Breath of Fresh Air
VIFF Centre is a scent-free space. Let’s keep the air clear for everyone to enjoy.
*Certain events, like Relaxed Screenings, may have different rules. If you’re unsure, check with us.