Box Office
Box Office Hours
Open 30 minutes before the first screening of the day and is located at the VIFF Centre, 1181 Seymour St.
Box Office Helpline
Phone: (604) 683-3456
Email: [email protected]
Our Box Office Helpline is staffed Monday-Friday, 12-5 pm (plus weekends and special event coverage).
Year-Round Tickets
We recommend that you purchase tickets online (viff.org) in advance when possible.
In the case that the advance tickets are not entirely sold out, the remaining tickets will be available for purchase in-person at the Box Office before each screening.
Film Tickets
| Vancity Theatre | Lochmaddy Studio Theatre | |
| Adult | $16 | $14 |
| VIFF+ | $13 | $11 |
| VIFF+ Premium & U25 | $11 | $9 |
| Senior | $14 | $12 |
| Student | $11 | $9 |
| Accessible | $11 | $9 |
| Group Rate (for groups of 10 or more) | $13 | $11 |
*Prices above do not include GST.
Please note: Your ticket is valid until showtime; latecomers may be seated at the discretion of the venue manager. For busy or sold-out screenings, please arrive on time; unfilled seats will be made available to those in the standby line at showtime.
Need an easily accessible seat for yourself and/or a companion? Please contact our box office directly on 604 683 3456 to book.
Check out our accessibility page for full information about access to VIFF Venues.
Become a VIFF+ Member
VIFF+ Members get the red carpet treatment at VIFF all year-round. Memberships start at $39 for a year and benefits include:
- Discounts on tickets all year
- Free ‘Bring a Friend’ tickets
- Popcorn vouchers
- Great discounts on festival ticket packages and passes
- Invitations to free and sneak preview screenings
What is Standby?
If a screening has sold out of advance tickets, there may be some tickets that become available at the door just before the screening starts (returned tickets, unused complimentary tickets, etc.).
If you’re in the Standby line when a show is being admitted, our front-of-house team will do their best to find a seat for you, but this is not guaranteed. To be fair to anyone in line, we can only sell one standby ticket per person.
Refunds and Exchanges
We understand that sometimes you book a ticket and plans change! VIFF has a customer-friendly refund and exchange policy to ensure you can book to see a film with us with confidence.
- If you’ve booked for the wrong date/time, we’re happy to exchange your ticket free of charge to another screening — just please give us some advance warning! Any exchanges on tickets for films that have already screened are decided on a case by case basis.
- If you need to totally cancel your ticket we will be able to provide you with a full refund and hope that you’ll book again in the future.
- We can’t refund tickets if they have been used unless there are extenuating circumstances or in case of technical failure during the screening — feel free to contact our customer service team to discuss.
- If you’ve arrived late (after the published showtime) for a sold out screening and our Theatre Managers are unable to find you a seat, we can issue you a refund or exchange.
Indigenous & Community Access
Free Admission to all self-identifying Indigenous Peoples
VIFF offers a limited number of complimentary tickets per screening to anyone who self-identifies as Indigenous. You can book your ticket at the Box Office or by calling the Box Office Helpline (604) 683-3456 (Hours: Monday-Friday Noon-5pm).
VIFF’s policy to offer complimentary admission to Indigenous peoples is informed by the spirit of the United Nations Declaration on the Rights of Indigenous Peoples. This declaration recognizes the rights of Indigenous peoples to maintain, control, protect and develop their cultural heritage and traditional cultural expressions. VIFF screens many films containing representation of Indigenous cultural heritage and stories spoken directly by First Nations, Métis, or Inuit filmmakers and artists.
VIFF’s admission policy is one way to acknowledge this unique relationship with Indigenous peoples and to demonstrate our recognition and respect through our actions.
Community Access Tickets
Each year, VIFF provides complimentary Community Access tickets to a variety of organizations that work with individuals who face barriers to attending film screenings at VIFF Centre or during the Festival.
Accessible Tickets
VIFF provides a limited number of discounted tickets to each film for folks who face financial barriers and may not otherwise be able to attend a film at VIFF. Accessible tickets are available on our website and at the VIFF Box Office while quantities last.
Ticket Donation Requests
Looking for ticket donations to use for your event or fundraiser? Please fill out our ticket donation request form on our Donation Requests page. Donation requests will be accepted from November 1 to July 31. We are unable to process donation requests between August 1 and October 31.